Terms & Conditions for Mattresses
100 NIGHT TRIAL POLICY
- Eligible for full-paying customers only.
- Must try the mattress for at least 30 days before initiating a return.
- Refund available within 100 nights if not satisfied.
- Limited to one return per household or individual.
- Previous returns disqualify customers from future 100-night trials on the same product.
- Mattresses with damage from misuse or stained may not receive a refund.
- Mattress must be wrapped in original or equivalent plastic to avoid stains or damages during transport.
- Pick up must be at the original delivery address.
- Returned mattresses are donated or recycled, not resold.
- Keep your receipt to facilitate the return process.
- Contact NOSDA within 100 nights from date you receive your delivery for returns.
- Refund amount is the purchase price minus discounts and a MYR200 processing fee.
- Email admin@nosda.com.my for returns or inquiries.
- Return pickups can take up to 10 business days.
EXCHANGE
- One 100-night trial per household; no exchanges for different sizes.
- Returns are not eligible for wrong size orders or size changes.
- Mattress must be wrapped in original or equivalent plastic to avoid stains or damages during transport.
- Pick up must be at the original delivery address.
WARRANTY
Nosda Bed mattresses are covered by a 10 years warranty. The warranty effect from the date of collection of the mattress. This warranty is not transferable and covers only the original purchaser who continues to be the owner of the product.
This warranty covers:
- Defect of a structural or manufacturing nature, including physical flaws in mattress causing the foam materials to split or crack.
- Deteriorating resulting in a visible indentation or sag of one (1) inch (25mm) or larger when no weight is applied onto the mattress.
- Kindly note that NOSDA BED mattresses are designed to work on a firm, solid-surface bed base (e.g., a frame or platform) that is structurally capable of supporting the weight of the mattress and its user(s).
In the case of the above situation, we will replace a new mattress with the same model you have purchased.
This Warranty does not cover:
- Individual comfort preferences such a firmness, texture and feel.
- Physical abuse and improper use such as a prolonged sitting on the mattress’ s edges, bending, folding, standing or jumping on the mattress resulting in damage to its structure and / or cover material, including but not limited to cuts, tears, stains, soiling.
- Deformity or damage to the mattress caused by improper washing, drying or high temperature treatment
- Abnormal or non domestic use of the mattress
- Odour (some of the mattress can have a natural odour)
- Minor manufacturing discrepancies or cosmetic flaws
- Mattress dimensions within the accepted tolerance of +/- 2 cm on the quoted size
- Usage outside Malaysia
- Structural damage due to use with an insufficient bed base/foundation, such as any slats or foundation with greater than two (2) inches (5cm) between slats or support beams.
- Damage resulting from washing or drying the mattress cover.
- Individual or personalised preferences relating to firmness, design, materials or comfort, etc.
- Natural aroma from latex, cotton or foam, etc.
During the warranty period, transportation costs for delivering the replacement will be borne by the customer. In case an identical model or material is not available for a replacement, NOSDA BED reserves the right to substitute a comparable model or material, and any price difference shall be borne by the customer. Repaired or replaced mattresses or mattress covers are subject to the same Warranty as the original mattress, such that its warranty term begins on the delivery / collection date of the original mattress that was purchased.
OTHER TERMS AND CONDITIONS
NOSDA INTERNATIONAL makes no medical or health representations regarding its mattresses. Allergies, discomfort, or other conditions, are not covered under this Warranty. Any medical or health concerns should be addressed by a licensed physician.
